FAQs

Please read the FAQs below to assist with any questions you may have. If you need further assistance, please click here to access our contact form. 

Are all your products hand-made?

Yes! All of our products are hand-made by CherryPups and custom made to order for you and your pup!

How long does it take for my product to be made?

As all our products are custom-made for your pup, please allow up to 7 working days for the making of your product. This is prior to your product being shipped.
 

Where does the company operate from?

CherryPups is an Australian owned and operated business based in Brisbane, QLD and now offering our products nation-wide.

What types of payment do you accept?

We accept all major forms of payment, including Mastercard, VISA, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.

Is delivery free?

We offer fast and free delivery Australia wide on orders over $50!

How do I care for my CherryPups dog collars?

Hand wash in warm water to prevent the damage or tangle of your item while washing. Warm to hot iron if needed.